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Shipping policy

Shipping Policy

1. Delivery Areas

We ship our products exclusively to professionals in the optical sector. For any specific request regarding delivery, please contact us.

2. Processing and Shipping Times

  • Orders are processed within 24 to 48 hours.

  • Delivery times vary depending on the destination address and the carrier selected.

  • We cannot guarantee delivery on a specific date, but we do our best to meet the estimated timeframes.

3. Shipping Fees

  • Shipping fees are calculated based on the weight, volume, and destination of the order.

  • Shipping costs will be displayed before payment is confirmed.

  • Additional fees may apply for large orders or those requiring special handling.

4. Transport and Responsibility

  • Once the order has been shipped, we are not responsible for delays caused by the carrier.

  • If a package is damaged upon receipt, we recommend refusing the delivery or immediately reporting the damage to the carrier and our customer service.

  • If your package is declared lost by the carrier, we will open an investigation and inform you of possible solutions.

5. Order Tracking

As soon as your order is shipped, you will receive an email containing tracking information. This will allow you to monitor the delivery of your package in real time.

6. Delays and Delivery Issues

If you do not receive your order within the estimated timeframe, please contact us at info@nanco.ca and include your order number so we can assist you.

7. Contact

For any questions regarding our shipping policy, please do not hesitate to contact us:

Questions: info@nanco.ca
Orders: order@nanco.ca